Moderation
Assessing moderation tools during a platform trial
Use realistic cases to check reporting, review, filtering, moderator permissions and recovery during a community platform trial.
Section
Moderation
Moderation
Defining moderator and community manager responsibilities
Define moderation authority, community management ownership and handoffs with a practical responsibility matrix.
Moderation
Defining when moderators should intervene publicly
Decide when a thread needs a visible moderator note, when to contact a member privately and how to explain an intervention briefly.
Moderation
Distinguishing disagreement from harassment
Assess criticism, personal attacks and repeated targeting in context, with a moderation decision aid and a qualified Australian reporting distinction.
Moderation
Explaining a moderation decision without exposing private details
Explain a moderation action to authors, reporters and readers while protecting private case details and giving an available review route.
Moderation
Handling community conflict and incidents
Respond to community incidents by triaging risk, containing harm, assigning an owner and communicating without exposing private details.
Moderation
Managing disputes involving paying customers
Handle a paying customer’s conduct and complaint separately, with fair moderation and a clear route for the purchase or service issue.
Moderation
Preventing recognition systems from encouraging spam
If a badge rewards post count, members may split answers into many messages or reply before they understand the question.
Moderation
Responding when a member posts confidential information
Contain a confidential community post, assess the information and remaining risk, and route privacy or security follow-up.
Moderation
Reviewing a serious incident with the moderation team
Review a serious moderation incident with a factual timeline, decision checks and improvement actions with owners.
Moderation
Separating official guidance from member opinion
Label approved guidance, member experience and answers under review so community readers can judge what applies to them.
Moderation
Writing rules people can understand and follow
Turn community expectations into clear rules with useful examples, reporting steps and a practical review exercise.