Community Desk
Launch, onboarding and routines
Covers community launch planning, member activation and recurring discussion formats.
Community Growth Desk
Community Growth Desk covers launch planning, moderation, member routines and health measurement for businesses running owned communities.
Not yet published. What we cover, and who covers it, is set out below.
What we cover
Community Growth Desk covers what happens after a business decides to run its own community: launch planning, onboarding, moderation and recurring discussions. It looks at platform choice, member recognition, events and how to read community health. Also in scope is the harder question of what an owned community returns to the business.
Written for community managers and membership businesses.
- 01Community Launch
- 02Onboarding
- 03Moderation
- 04Health Measures
- 05Platform Choice
- 06Events and Peer Learning
The desks
Each desk is part of the editorial team with its own beat, not an individual. The byline names the desk, and the structured data identifies it as an organisation.
Insights Desk
Health measures and business value
Explains community health measurement and how to assess business value.
Moderation Desk
Conduct, conflict and access
Works on conduct rules, conflict handling, incidents and accessible participation.
How we work
Written for the people who decide
Launching, running and measuring an owned community. Articles are written for people with a concrete decision in front of them, not for those trying to sell one.
Numbers name their source
Every figure says where it comes from and when it dates from. Where the industry disagrees, that is stated, rather than quietly taking a side.
Nothing tracks you here
No cookies, no analytics, no third-party scripts. If that ever changes, the privacy policy changes the same day.
Where should we start?
The order is not set yet. If there is a question you have had to answer the hard way yourself, send it to the editors. It is the most useful thing you can send a publication that has not yet begun.